ClaimSprint — Staff Directory

EMEA

Ayesha Rahman

Liability and Property Claims Handler

EMEA

Speciality

commercial property and general liability

Licences

ACII, Chartered Insurance Practitioner

Expertise

commercial property general liability fire flood warehouse damage slip and fall business interruption

8 years experience

Ayesha handles commercial property and general liability claims across EMEA. She has particular experience in warehouse and logistics hub losses and regularly works with loss adjusters across the UK, France, and the Gulf states.

James Okafor

Marine Cargo Claims Handler

EMEA

Speciality

bulk commodity and general cargo

Licences

ACII

Expertise

bulk commodity general cargo breakbulk steel grain fertiliser container shipping

7 years experience

James handles bulk and general cargo losses across EMEA, with particular experience in West African transit routes and port damage claims at Rotterdam, Hamburg, and Antwerp.

Sarah Chen

Senior Marine Cargo Claims Handler

EMEA

Speciality

refrigerated and temperature-sensitive cargo

Licences

ACII, Lloyd's Market Accreditation

Expertise

refrigerated cargo temperature-sensitive cold chain perishables reefer containers temperature excursion

11 years experience

Sarah leads EMEA perishable and temperature-controlled cargo claims. She has managed major reefer losses across European and Middle Eastern ports and is the go-to handler for cold chain documentation disputes.

APAC

Lena Park

Marine Cargo Claims Handler

APAC

Speciality

marine cargo, bulk commodity, and container shipping

Licences

ACII, Korean Insurance Institute

Expertise

marine cargo bulk commodity container shipping electronics automotive parts Korean ports China routes

6 years experience

Lena manages marine cargo claims across APAC with a focus on Korea-China-Japan trade routes and high-value consumer electronics and automotive component shipments. She is fluent in Korean and Mandarin.

Priya Nair

Liability Claims Handler

APAC

Speciality

third-party liability and product liability

Licences

ANZIFF, ACII

Expertise

third-party liability product liability bodily injury personal injury recall regulatory exposure

9 years experience

Priya manages third-party and product liability claims across APAC. She has extensive experience with cross-border litigation in Singapore and Hong Kong jurisdiction and has handled several product recall cases for food and pharmaceutical exporters.

Americas

Carlos Mendez

Liability Claims Handler

Americas

Speciality

third-party liability and product liability

Licences

CPCU, ARM

Expertise

third-party liability product liability bodily injury premises liability trucking liability US litigation

10 years experience

Carlos handles third-party and product liability claims across the Americas, with a focus on US and Mexican jurisdiction. He has managed complex trucking liability cases and multi-party bodily injury claims in both federal and state courts.

Diana Walsh

Property Claims Handler

Americas

Speciality

commercial property and general liability

Licences

CPCU, AIC

Expertise

commercial property general liability natural catastrophe wind flood fire business interruption CAT claims

12 years experience

Diana specialises in commercial property and CAT claims across the Americas. She has extensive experience managing large-scale natural catastrophe losses including hurricane, flood, and wildfire events across the US and Caribbean.

Marco Bianchi

Senior Marine Claims Handler

Americas

Speciality

hull, perishables, and cargo transit

Licences

FCII, CPCU

Expertise

hull perishables cargo transit vessel damage dry-dock constructive total loss refrigerated cargo

14 years experience

Marco is a senior handler covering both hull and cargo lines in the Americas. Based in Miami, he regularly manages losses across South American ports and has deep expertise in vessel damage assessment and total loss negotiations with P&I clubs.

Global

Tom Kowalski

Complex Claims Escalation Lead

Global

Speciality

critical and high-value multi-line claims

Licences

FCII, CPCU, Chartered Insurance Practitioner

Expertise

complex claims multi-line high-value escalation cross-border regulatory catastrophic loss legal exposure

18 years experience

Tom leads the escalation desk for critical and complex multi-line claims globally. He coordinates across claim types, jurisdictions, and reinsurance structures. Prior to Nacora he spent eight years at Lloyd's managing major loss events and catastrophic liability cases.