ClaimSprint
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Severity Thresholds Claim Types Handlers

Handlers

Active handlers are included in the AI system prompt as the assignable pool. Inactive handlers are excluded from triage but their records are retained.

Handler
Lena Park — APAC
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Priya Nair — APAC
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Carlos Mendez — Americas
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Diana Walsh — Americas
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Marco Bianchi — Americas
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Ayesha Rahman — EMEA
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
James Okafor — EMEA
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Sarah Chen — EMEA
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
Handler
Tom Kowalski — Global
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler
New handler
e.g. EMEA, APAC, Americas, Global
Used by the AI to match claim subtypes to this handler